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Business Analyst/Product Owner

Technologies: Non-developer
Locations: all Argentina Bogota Guatemala Mexico City
Departments: Business Analyst
Hot position?: Not Hot
Client: Estee Lauder

The Regional Online Digital Operations team is responsible for leading out on enterprise level enhancements and innovations to the Estee Lauder Companies (ELC) global proprietary eCommerce platform. The Business Analyst/Product Owner would be working closely with other members of the Regional Production Team in managing and scope out site enhancement requests/new feature builds, understand business requirements and needs, and ensure the operational integrity of the websites. The Business Analyst/Product Owner leverages their project management skills to perform the day to day management of projects/tasks/resources, but goes beyond this remit to work across the business in order to produce the final deliverable on time and to budget.
We are looking for a driven, pro-active and successful Business Analyst/Product Owner with a history of working in a fast paced and high stakes/time-sensitive environment, adept at different project management methodologies.

What is required?

  • 5+ years of project management with a strong understanding of web technologies involved in E-commerce features development
  • Educated to Degree level or have relevant experience in their appropriate discipline and management experience
  • Highly collaborative, team player with pro-active, positive and strong conflict resolution skills
  • Strong leadership with excellent verbal and written communication skill to clearly and accurately articulate, in writing the business needs\
  • Excellent organizational skills to manage multiple projects, varying in scope and partnering agencies, in a fast-paced and high stakes environment
  • Ability to flex leadership style to accommodate a wide variety of team members and function styles and leverage team diversity
  • Demonstrate a challenger spirit to remove blockers, propose solutions and propel projects to completion
  • Self-disciplined and capable of identifying and completing critical tasks independently and with a high sense of urgency
  • Agile certification – ideally SAFe agile certification is a plus
  • Flexibility to adjust and work with different time zones and global teams.
  • Spanish required, Portuguese and World Languages interest is a plus.

Technical competencies

  • Solid understanding of eCommerce, merchandising, browsing and demonstrated interest and experience in leading technology projects
  • Solid understanding of UX principles of business-to-business tools content and data management tools as well as consumer facing interfaces.
  • Familiarity and passion for eCommerce trends and best practices
  • Understanding of how to design tests and interpret test results
  • Experience with analytics tools and data-driven decision-making
  • Ability to lead ideation workshops and product planning sessions
  • Experience with Agile and iterative development process, ideally specifically with the SAFe framework

What you will do:

  • Work closely with the assigned engineering team and scrum team to clearly understand the assumptions, background and risks for all allocated pieces of delivery
  • Manage business team’s expectations within the confines of the allocated delivery projects – defining internal and external roles and responsibilities at project kick-off and ensuring communication is open, transparent and in line with the agreed communication plan
  • Monitor the project team, ensuring that tasks are allocated and delivered according to the plan and escalate where a deviation to plan is likely
  • Being commercially aware of all decisions made throughout a project lifecycle -understanding potential impact to the timescale and raise issues/concerns where appropriate
  • Develop user story acceptance criteria and meet with teams as needed for user story refinement
  • Maintaining regular business and production team meetings and where relevant 3rd party communication at all times ensuring that all methods of communication identified are provided when agreed
  • Be available to team, business stakeholders and functions to answer questions on a nearly daily basis
  • Attend daily standups as needed to clarify stories or acceptance criteria
  • Maintaining regular brand and production team meetings and where relevant 3rd party communication at all times ensuring that all methods of communication identified are provided when agreed
  • Acting as the guardian of all project documentation – ensure that all documentation is consistent and fit for purpose before being sent to the brands for review
  • Accept ownership and reporting of the team backlog, progress and status of development of features
  • Escalate issues/concerns immediately in order to avert development running over time/budget, tracking progress and negotiating deadlines
  • Influence leadership within the business areas to maintain alignment around backlog objectives, measurable benefits, success criteria, scope and constraints impacting delivery
  • Act as a quality gatekeeper for all deliverables, ensure that guidelines and best practices are followed and that the product is reviewed only after meeting acceptance criteria.
  • Completing all required reports as identified and required in a timely and accurate manner
  • Be an expert in agile, specifically in the Scaled Agile for Enterprise (SAFe) framework. Ideally, this candidate would already be a certified SAFe Product Owner
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