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IT Support Engineer

Locations: Buenos Aires
Departments: Other
Hot position?: Not Hot

What is required?

  • Strong technical background
  • User support experience
  • Windows, Linux, Mac OS system administration
  • Good troubleshooting skills, ability to perform HW and SW maintenance and diagnostics
  • Jira and Google Suite administration (users management)
  • Networking knowledge
  • Strong communication skills
  • Professional, accurate and responsible attitude to work
  • Strong Intermediate English
  • Device management

What you will do:

  • Provide support to users and solve problems to minimize system downtime and loss of productivity
  • Provide assistance, information and support to users to solve reported issues, install software and tools, manage general administrative issues and prepare summary reports
  • Complete set-up activities for computers, printers, multifunction devices, audio-visual equipment and other ICT systems in line with Service Level Agreements to ensure compliance with organizational standards
  • Employees support, resolving software/hardware issues in a friendly and customer-oriented way
  • Purchasing equipment and working with external services
  • Setting up workstations and other equipment

Typical internal tasks:

  • Software setup (install/configure/licensing)
  • Equipment management (storage, sending/receiving the equipment from/to other cities)
  • Resolving Networking Issues (VPN configuration, internal phone numbers, Wi-Fi)
  • Inventory of hardware (assigning individual numbers, controlling the assets, amortization)
  • Hardware fixes (laptop/chargers/monitors/etc)
  • Purchase & Tracking of hardware and software
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Our GeographyGEOS

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WASHINGTON DC USA
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MIAMI USA
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BUENOS AIRES Argentina
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KYIV Ukraine
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