SEO, Staff Aug & Software Dev for Equipment Parts Retailer

Project summary

AgileEngine's developers assist an equipment parts retailer's team with various SEO and software development tasks. They fix minor bugs, create front- and backend systems, design UX, and add new features.

Feedback summary

AgileEngine's work has improved the site's performance and directly impacted the client's revenue. The team has successfully adapted the work and project management style of the client's internal team. They also deliver outputs on time, with only minimal issues identified by the client's QA team.

Client: Fix.com

Reviewer: Scott MacDonald, Director of Application Development, Fix.com

Industry: eCommerce

Location: Salt Lake City, Utah

Client size: 51-200 employees

Industry: eCommerce

Location: Salt Lake City, Utah

Client size: 51-200 employees

"The team members work as part of our internal workflow and have adapted to our style of work and project management”

Director of Application Development | Fix.com

What did you find most impressive or unique about this company?

Their 360 degree care, from account reps to developers

How did you select AgileEngine over others

Project overview

Background

Please describe your company and position

I am the VP of an entertainment company.

Describe what your company does in a single sentence

We are an entertainment company providing a subscription-based video streaming service.

Opportunity / challenge

What specific goals or objectives did you hire AgileEngine to accomplish?

Build a platform to support data warehousing and analysis
Support ongoing business intelligence and data science

Solution

How did you find AgileEngine?

Referral

How many teammates from AgileEngine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables

We engaged Agile Engine to support development of a platform to manage data pipelines, support business intelligence and data analysis, and enable development and deployment of custom ML solutions.

Results and feedback

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the project was assessed by the correct functioning of the developed platform and tools as assessed via a thorough UAT.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile Engine accommodated various project management motifs to support our needs including both agile-based Jira-ticket management as well as waterfall style projects as requested. They were responsive, flexible, and adaptable, completing all work to high standards and meeting milestones and project deadlines efficiently.

What was your primary form of communication with AgileEngine?

Virtual Meeting

What did you find most impressive or unique about this company?

AgileEngine works with us as a close partner, essentially an extension of our internal teams.

Are there any areas for improvement or something AgileEngine could have done differently?

I have no suggestions for improvement, except possibly cloning our Agile Engine team so we can have more of them.

Quality

Service and deliverables

5.0

Cost

Value / within estimates

5.0

Willing to refer

NPS

5.0

Schedule

On time / deadlines

5.0