TieTechnology: AI transformation and modernization of a VoIP leader

AgileEngine experts drive the web development and AI adoption initiatives for TieTechnology, a VoIP service provider with over 20 years of market presence. By leveraging leading-edge Claude and AWS tools, our developers have introduced intelligent automation into the company’s call analytics, improving speed, accuracy, and efficiency.

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Industries

Telecom, Voice over Internet Protocol (VoIP)

Services

Full-stack development, AI engineering

Solutions

Web application, Enterprise application, AI (artificial intelligence), Sentiment analysis, AI integration

Technologies

Claude API, Claude Code, Claude Cowork, Claude Haiku, Claude Sonnet 5, Amazon Bedrock, JSON, React.js, TypeScript, Tailwind, Storybook, PNPM, Turborepo, TanStack Query, Zod, Framer Motion, i18next, Node.js, Hono, xyflow, AWS, Electron, Vitest, Playwright, Claude Design, Framer motion

AI tools that powered our workflow

Anthropic Claude

Outcomes
and highlights

  • Overnight delivery of an AWS/Claude-based solution for call summarization that replaced a legacy service dependent on locally installed AI models

Solutions overview

Project overview
Claude-based tools for call analysis and management

Core web, data, and AI tech powering user-facing and internal tools

AgileEngine strengthened the client’s web footprint through website improvements and the development of feature-rich phone network management portals. Along the way, our experts enhanced the company’s data and content delivery systems and built AI-driven tools ranging from chatbots to sentiment analysis solutions.

Key deliverables

  • Ownership of web development workflows across public-facing websites and portals, internal tools, and infrastructure
  • Visual canvas tool for phone network management reducing multi-step actions across third-party apps into simple drag-and-drop operations
  • Custom integration that pulls diverse live subscription feeds and polled data from various API endpoints into a data lake for AI-driven analysis
  • Visualization tools based on the insights derived from call data analysis and integrated with visual wallboards
  • Engineering contributions to the softphone app, data pipelines (data lake and data warehouse), analytics systems, content delivery networks (CDN), gamification solutions, chatbots, and smart assistants

Technologies

React.js, TypeScript, Tailwind, Storybook, PNPM, Turborepo, TanStack Query, Zod, Framer Motion, i18next, Node.js, Hono, xyflow, AWS, Electron, Vitest, Playwright, Claude Design, Framer motion

Claude-based tools for call analysis and management

Integral to our work on the client’s platform was expanding its cloud-native AI capabilities for call analysis. Within this scope, our team rapidly built modern Claude-based tools that automate the analysis and management of sales and customer support calls.

Key deliverables

  • Call processing pipeline that handles transcription, cleanup, summarization, and sentiment analysis
  • NLP-driven call data exploration and analysis, with data insights and AI chat
  • NLP-driven phone network provisioning enabling the creation of user accounts, adding them to groups, and configuring auto-attendants

Technologies

Claude API, Claude Code, Claude Cowork, Claude Haiku, Claude Sonnet 5, Amazon Bedrock, JSON

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