Insights
June 24, 2025
ServiceNow — and similar platforms like BMC Helix, UiPath, or Freshworks — are spearheading the adoption of agentic AI, which, frankly, comes as no surprise. The enhanced autonomy and adaptability of AI agents align perfectly with the automation of IT service management, customer relationship management, enterprise resource planning, and similar business processes.
Can you imagine developers spending as much as 13.5 hours a week on an activity that doesn’t focus on building new features? According to Stripe, that’s exactly how much time dealing with technical debt takes an average software engineer. The CIOs surveyed by McKinsey also state that tech debt amounts to
