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AI-powered customer communications platform leveraged by Uber and Motorola

An enterprise communications platform powered by agentic AI engages AgileEngine to strengthen a wide range of digital solutions. Our impact covers new feature development, integrations with next-generation video conferencing hardware, UI architecture, CMS enhancements, and more. Today, these efforts support over 30,000 customers across more than 70 countries. This collaboration grew out of our successful work with a B2B video conferencing startup, later acquired by the client, where strong results and trust set the foundation for a long-term partnership.

Industries

Artificial Intelligence, SaaS, Telecommunications, Unified Communications, VoIP

Services

Full-stack development, Backend development, UI development, Feature development, Refactoring, Modernization, Architecture, QA and software testing, UX/UI design

Solutions

Enterprise application, B2B application, Web application, UI architecture, Test strategy, Integration, System optimization

Technologies

NET, Android, JavaScript, Python, C++, C#, Django, Vue.js, Less, WebRTC, ADB, ChromeOS, Chromium, Electron

AI tools that powered our workflow

Gemini, Copilot

Outcomes
and highlights

  • Gartner recognition in the 2025 Magic Quadrant for Contact Center as a Service solutions earned by the client thanks to improved product
  • 2025 CCaaS Market Competitor Leaderboard ranking secured through enhanced product functionality and UX
  • A $300-million annual recurring revenue (ARR) milestone reached and surpassed by the client during our collaboration

Solutions overview

Next-gen video conferencing and seamless device integration

The company’s platform brings together voice, video, group messaging, SMS/MMS, screen sharing, and document sharing, enabling users to collaborate securely on any device. AgileEngine’s development and design experts helped bring all of this functionality into smooth, performant, and feature-rich products that reflect the client’s brand identity. In the process, we worked closely with the client’s support teams, resolved complex UX challenges, and implemented strategic features and integrations.

Key deliverables

Integration of Neat devices (Bar Gen 2, Bar Pro, Board with touch, Pad) into the web and desktop platforms with dial-out and advanced audio capabilities
SoftRoom video conferencing solutions running in Chrome, other Chromium browsers (Edge, Opera, Brave, etc.), and Electron apps
Migration and sunsetting of legacy Microsoft Outlook add-ons, replaced with a modern, fully functional version
Full migration from Next.js Pages Router to App Router without regressions
Rebranding implementation across products, supported by flexible component structures
CMS improvements to empower non-technical editors and reduce friction in content workflows, including structuring Contentful models
Iterative redesign of pricing page with A/B testing for conversion optimization
Resolution of performance, SEO, and integration issues
Maintaining and increasing test coverage
  • .NET, Android, JavaScript, Python, C++, C#, Django, Vue.js, Less, WebRTC, ADB, ChromeOS, Chromium, Electron

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