AI-powered customer communications platform leveraged by Uber and Motorola

Next-gen video conferencing and seamless device integration

The company’s platform brings together voice, video, group messaging, SMS/MMS, screen sharing, and document sharing, enabling users to collaborate securely on any device. AgileEngine’s development and design experts helped bring all of this functionality into smooth, performant, and feature-rich products that reflect the client’s brand identity. In the process, we worked closely with the client’s support teams, resolved complex UX challenges, and implemented strategic features and integrations.

Key deliverables

• Integration of Neat devices (Bar Gen 2, Bar Pro, Board with touch, Pad) into the web and desktop platforms with dial-out and advanced audio capabilities
• SoftRoom video conferencing solutions running in Chrome, other Chromium browsers (Edge, Opera, Brave, etc.), and Electron apps
• Migration and sunsetting of legacy Microsoft Outlook add-ons, replaced with a modern, fully functional version
• Full migration from Next.js Pages Router to App Router without regressions
• Rebranding implementation across products, supported by flexible component structures
• CMS improvements to empower non-technical editors and reduce friction in content workflows, including structuring Contentful models
• Iterative redesign of pricing page with A/B testing for conversion optimization
• Resolution of performance, SEO, and integration issues
• Maintaining and increasing test coverage

Technologies

.NET, Android, JavaScript, Python, C++, C#, Django, Vue.js, Less, WebRTC, ADB, ChromeOS, Chromium, Electron